Privacy Policy

1. Information We Collect

• Contact information you provide when you submit an inquiry, request a quote, or contact us — such as your name, email address, phone number, and property address.
• Project details you share with us through our website or client portal, including renovation preferences, photos, documents, and budget information.
• Account information if you use our client portal, such as your email address and password (stored securely and never visible to our team).
• Usage information collected automatically when you visit our website, such as pages viewed, browser type, device, and approximate location derived from your IP address.

2. How We Use Your Information

• To respond to your inquiries and provide project estimates and quotes.
• To plan, manage, and communicate about your renovation project, including through our client portal.
• To send you service-related communications, project updates, and — only with your consent — promotional content such as newsletters or special offers.
• To improve our website, services, and customer experience, and to keep our site secure and prevent fraud.

3. How We Share Your Information

• We do not sell, rent, or trade your personal information to anyone.
• We share information only with the trusted partners and trades required to deliver your project, and only to the extent needed (for example, your plumber needs access to the bathroom schedule, not your payment history).
• We may share information if required by law, or to protect the rights, safety, and property of Omega Renovations, our clients, or the public.

4. Client Portal Data

• Project records visible in the client portal — including timelines, photos, selections, documents, and financials — are accessible only to you and authorized Omega Renovations staff.
• Each client can only see records linked to their own email address and projects. Your data is never visible to other clients.

5. Cookies & Analytics

• Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our pages.
• You can disable cookies in your browser settings; some parts of the site (such as logging in to the client portal) may not work without them.

6. Data Retention & Security

• We keep your information only as long as needed to serve you, complete your project, and meet legal and warranty obligations.
• We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we take protecting your data seriously.

7. Your Choices

• You may request access to, correction of, or deletion of your personal information at any time by contacting us.
• You can opt out of marketing communications at any time using the unsubscribe link in any email, or by contacting us directly.

8. Changes to This Policy

• We may update this Privacy Policy from time to time. The current version is always posted on this page, and significant changes will be highlighted on our website.

9. Contact Us

Questions about this policy? Reach us at info@omegareno.com or (587) 917-4080.